Follow the straightforward steps in this policy to learn how to return your medication and determine whether you are eligible for a refund if you are not completely satisfied with your order.


If payment has not been received or the order has not been shipped, you might be able to cancel it. We might not be able to accept a return or issue a refund once the package has left our location and has been opened or used because we can no longer guarantee the integrity of the medication. 

Please be aware that the cancellation policy has some exceptions, such as:

  • Giving cancellation notice.
  • Medicine that has been customized for a patient. 
  • Medication that is close to expiring or is susceptible to deterioration.

Return Conditions

Before placing your order, we advise you to double-check all of your information. Most of the time, medication that is returned to us must be destroyed and cannot be sold again. Therefore, we might not be able to issue a refund if you choose to return an order. However, you might be able to return an order if you receive it and believe it to be flawed, damaged, or incorrect at the time of supply.

To prevent unneeded cancellations and returns, double-check your information, order the right medication, and adhere to this policy’s terms and conditions.

Return Procedure

  • To let us know you plan to return, get in touch with customer service. If there is an issue, do this right away or within 24 hours of receiving your medication.
  • The medication must be in the same condition that it was when you received it if you intend to return it. After being taken, the medication might no longer be returnable or refundable.
  • Returns must be submitted within 14 days of the delivery date.
  • If you’re eligible for a refund, your returned items will be examined.
  • Once the investigation is finished, we will let you know whether or not the refund was accepted by sending you feedback.
  • If we decide to process your return using one of the available refund options, we will do so after receiving approval from you.

Refund Options

  • Replacement of the drug
  • Changing the prescription
  • Giving a full or partial refund

Refund Conditions

  • You might be responsible for the costs of shipping the new package and returning the old one if the medication needs to be changed or exchanged.
  • Unless otherwise stated, the cost of return shipping may be deducted from your refund if you receive one.
  • The return and refund procedure could require up to 30 days or more, depending on the situation.